CONDITIONS FOR USING THE WEBSITE

Thank you for visiting our website www.explore-serbia.rs . Your approach, as well as the use of this website (hereinafter: Website) is subject to these Terms of Use and applicable legal regulations governing this area

USE OF THE INTERNET SITE

By using the Site, you acknowledge that you have read, understood and accepted the Terms of Use, and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, please do not use this website.

OWNERSHIP OF CONTENT

The site is owned by the travel agency Explore Balkans doo, which uses the Explore Serbia brand.

The website and all texts, logos, graphics, images, audio, video material and other material on this website (hereinafter: Content) are the copyright or property of the travel agency Explore Balkans d.o.o., or content posted on the website with permission of the owner or authorized rights holder.

Use of site content

All Content from the Site may not be altered in any way, reproduced or publicly displayed or distributed, or otherwise used for public or commercial purposes, without the permission of the site owner. The materials on this site are protected by copyright and any unauthorized use may constitute a violation of the Copyright and Related Rights Act, the Trade Law Act or other intellectual property laws.

If you violate any of the terms of use of the site, your permission to use the site will be withdrawn and you will be obliged to immediately destroy all the contents that you downloaded or printed.
Unless otherwise explicitly stated here or on any other page of this site, nothing here contained, either explicitly, tacitly, withholding or otherwise, does not entitle you to use any part of the intellectual property you have found on the Site.

To use content for personal, non-commercial and informational purposes, it is first necessary to obtain the consent of the site owner, provided that all copyright notices are retained. Content must not be changed and copied without specifying the source of information. When content or photography is downloaded, it is necessary to indicate the name of the site and link the link to the exact page from which the content was downloaded.

Content on social networks

Contents and information from the site can be shared via social networks, without seeking and obtaining the permission of Explore Balkans doo. Content can be shared either directly from the site or by copying the link and placing it on the profile of the person sharing the content.

Information

On the site, you can find links to other sites. Explore Balkans doo is not responsible for its content and privacy policy and disclaims any responsibility if such sites:

  • They have inaccurate, inaccurate or inappropriate content
  • They are not safe, contain viruses and other harmful materials
  • They contain defamations, insults
  • They violate the intellectual property right

Website editors can not be held liable for any errors in the entry and can not fully guarantee the accuracy and completeness of the data, so that users of the site download content at their own risk. Changes to the Site may be made at any time and without notice.

Any materials, feedback, or other information you provide to Explore Balkans doo regarding this site will not be considered confidential or proprietary. Explore Balkans doo will be the exclusive owner of all information collected on the Site or in connection with it, Explore Balkans doo has no obligations in relation to such information and can use it without restrictions for any purposes - use, modification, publication, public display, etc. . and without citing the source.
It is forbidden to post or transmit any unauthorized, threatening, defamatory, pornographic, or other material violating any laws to or from the Website.

Measures in case of violation of the terms and conditions of use:

  • It is forbidden to download the site content for commercial purposes. To use the information for other purposes, it is first necessary to obtain the consent of the website owner.
  • Terms of use and use of this site are subject to the laws of the Republic of Serbia. In the event of a dispute, the courts in Belgrade shall be subject to the application of the law of the Republic of Serbia.
    If you are a resident of another country, Terms of use and your use of the site are subject to the laws of your country

Privacy

Explore Balkans d.o.o. reserves the right to collect certain personal data when searching individual web pages of this Site in order to fulfill your requests. Any collection of such data will be conducted in accordance with privacy policy, as well as applicable regulations on the protection of personal data.

Changing Terms of Use

Explore Balkans doo may at any time, without prior notice, change or supplement the terms of use of the site by updating these terms.

By using any of the site services, you agree to accept all subsequent terms and conditions of use.

Mailing list

E-mail addresses of mailing list members are stored in our database. The mailing list was created to send new information about Explore Balkans doo tours and other useful information. Members subscribe to the list voluntarily and can unsubscribe from the list at any time. Members' e-mail addresses are protected, they will not be used for other purposes, given to third parties, or misused in any other way.

Exemption from liability

Use the site at your own risk. Explore Balkans doo is not responsible for the material or non-material damage, direct or indirect, arising from the use of or in any connection with the use of the Site or its Content.

Delivery of Goods and Description of Known Limitations

Since each country defines its own laws regarding the sale of goods and services, it is possible that, INDEPENDENTLY OF US , certain authorities may apply additional charges to our goods and services (such as postage fees, package opening and inspection, customs duties, re-delivery, change of delivery address, etc.). We recommend checking in advance whether there are any specific prohibitions for the country from which you are ordering. All such costs are borne by the buyer.

  • Delivery is handled by the courier service Post Express.
  • The expected delivery time is two business days from the moment the order is received.
  • The delivery fee is 450 dinars.

Payment Methods

The customer can pay for goods by credit/debit card or by bank transfer.

Protection of Financial Transaction Data

When entering credit card information, confidential data is transmitted over public networks in a protected (encrypted) form. At no time are credit card details accessible to our system.

Merchant Protection Regarding Claims Arising from Exchange-Rate Differences

All payments are processed in the local currency of the Republic of Serbia—Serbian dinar (RSD). Prices shown in other currencies are for informational purposes only and are calculated using the National Bank of Serbia’s exchange rate. The amount charged to your payment card will appear in your local currency after conversion at the rate applied by the card network or your issuing bank, which is beyond our knowledge at the time of the transaction. Because of this conversion, the amount on your bank statement may differ slightly from the original price displayed on our website. Thank you for your understanding.

Izjava o PDV-u

EXPLORE BALKANS DOO nije u sistemu PDV-a. Cene su konačne.

Izjava o konverziji valute

Sva plaćanja će biti izvršena u srpskoj valuti – dinaru (RSD). Nema konverzije valuta.

Complaints Policy

If you purchased goods in our online store, please check your package in the presence of the courier upon receipt. If there are any visible damages (torn parts or dents) on the package, you should not accept it. In this case, please call us at +381 11 456 8756We will inform you about the next steps as soon as possible.

If you have received the package and, after opening the box, found that the delivered goods do not match your order or the invoice details are incorrect, please contact us no later than 24 hours after receiving the package.

If the purchased product shows nonconformities as defined by the Consumer Protection Act, please contact us.

We will respond to your complaint and inform you about further steps as soon as possible, but no later than 14 days from the date of receiving your complaint, either in writing or electronically. The deadline for resolving complaints is 30 days from the date of submission.

In the case of returning goods to a customer who previously paid cash on delivery, the return shipping costs are not covered by EXPLORE BALKANS DOO, and the cost is borne by the customer.

Refund Policy

In the event of returning goods and refunding the customer who previously paid by one of the payment cards, either partially or in full, regardless of the reason for return, EXPLORE BALKANS DOO is obligated to process refunds exclusively via VISA, EC/MC, Maestro, and Dinacard payment methods. This means that the bank, at the seller’s request, will process the refund to the credit card holder’s account.

Gift Voucher Usage

Purchasing gift vouchers through the website www.explore-serbia.rs is subject to the following rules:

  • Gift vouchers are non-transferable and cannot be exchanged for cash.
  • No refunds are available for purchased gift vouchers.
  • A gift voucher can only be used within the validity period stated on the voucher.
  • Explore Balkans DOO reserves the right to cancel a voucher if misuse or violation of these rules is detected.